Terms of Service

WLStack Terms of Service and User Agreement — built on equality, good faith, and clearly defined rights and obligations.

Last updated: 2026-06

Spirit of the Agreement

This agreement is founded on equality and mutual consent. It defines each party’s rights, obligations and responsibilities in cloud-computing and related technical-service cooperation, fostering an open, fair, transparent and trustworthy relationship. Both parties will honor their commitments in compliance with applicable laws and industry norms, share resources for mutual benefit, and resolve any disagreement through proactive, good-faith negotiation.

Notice

This agreement is a binding contract between WLStack Network (Zhejiang) Co., Ltd. (“WLStack”) and you regarding WLStack Cloud servers and related cloud services. You accept it by signature/seal, by clicking to confirm online, or by other means; once you use WLStack services, you agree to all of its terms. Please read and fully understand every clause — especially those that exclude or limit liability, and those on breach, governing law and dispute resolution. If you have questions, contact WLStack support. If you do not agree to any part of this agreement, or cannot fully understand it, please do not proceed.

1. Scope of Services

“Services” means the cloud server, storage, network, container and AI-application cloud services offered on the WLStack website ( www.wlstack.com ), together with related technical and network support.

2. Fees

  1. Fees follow the prices published on the official website. You select the service type and pay per the price, billing rules, settlement and payment methods stated on the order page.
  2. Pre-paid: for pay-before-use, pay online via your account or by corporate transfer to WLStack’s designated account.
  3. Post-paid: where use-before-pay is agreed, pay in full within the agreed period; late payment incurs a surcharge of payable fee × 0.3% × days overdue until settled. If unpaid 30 days past due, WLStack may unilaterally terminate this agreement.
  4. WLStack may withhold or terminate services and technical support until you have paid in full.

3. Your Rights and Obligations

  1. You agree to follow this agreement and the management rules shown on the service pages. WLStack may adjust the terms and announce changes via website notices, email, SMS or in-site messages; continued use constitutes acceptance.
  2. You may use the purchased services as agreed and receive WLStack’s technical support and after-sales service, and shall pay the corresponding fees.
  3. Services are for your own use only; you may not transfer, resell, lease, or otherwise provide them to others, whether for a fee or free of charge.
  4. WLStack is a neutral provider of cloud resources and technical support. Your websites, applications and content are developed and operated by you at your sole responsibility; you bear all consequences of any content that violates laws, regulations or policies.
  5. You shall retain access logs as required by applicable cybersecurity and internet-information regulations, and cooperate with lawful requests from authorities.
  6. Data backup is your responsibility: WLStack does not back up user data and is not responsible for your backups. Please perform your own backups.
  7. You are responsible for the legality of your data’s source and content. WLStack may immediately suspend service or terminate the agreement for violations, with consequences borne by you.
  8. You undertake to use the services lawfully and must not: spread illegal political or classified information; obscene, gambling, superstitious or crime-inciting content; send spam; infringe others’ rights; conduct phishing, hacking, malware, scanning/sniffing, DoS or other attacks; reverse-engineer, crack or tamper with system configuration; over-consume platform resources affecting others; or install/use pirated software.
  9. Where licenses or filings are required (e.g., ICP filing, commercial-website permits, audiovisual/gaming/news permits), you shall obtain them yourself and ensure the information is true and valid; otherwise WLStack may lawfully refuse or stop providing access.
  10. If you breach the above, WLStack may terminate, suspend or restrict service, delete information or disconnect links as appropriate; you shall compensate WLStack for resulting losses, and prepaid fees may be retained as liquidated damages.

4. WLStack’s Rights and Obligations

  1. WLStack shall provide the services as agreed.
  2. After-sales during the term includes 24/7 network monitoring and an emergency support hotline (+86-0571-56781566); faults are handled via online tickets and addressed promptly (excluding human error, force majeure and matters beyond WLStack’s control).
  3. You may purchase additional paid after-sales services as described on the website.
  4. If a WLStack product fault prevents you from using the service, WLStack compensates per the published SLA / compensation rules, with total compensation not exceeding the service fees already paid for the relevant order.

5. Intellectual Property

  1. Intellectual property in materials, technology, software and services provided by one party to the other belongs to the providing party or its rightful owner; the other party may not copy, distribute, transfer or license it without express consent.
  2. You warrant that your submitted materials and the results of using the services do not infringe any third party’s rights, and shall indemnify and hold WLStack harmless against related claims.

6. Confidentiality

  1. Confidential information includes technical and non-technical information disclosed by one party to the other (including product, pricing, financial and marketing plans, customer information and data, R&D, hardware/software, APIs, technical specs and algorithms).
  2. Each party shall keep the other’s confidential information secret and bind relevant staff accordingly; disclosure is prohibited except as legally compelled or where the information is already public.
  3. Upon any leak, both parties shall cooperate to take all reasonable measures to avoid or mitigate harm.

7. Term and Termination

  1. The term is based on the service duration and fees you order online, starting from activation; it auto-renews if neither party objects at expiry.
  2. The service may terminate early by mutual agreement, or upon your material breach (in which case remaining fees may be retained as liquidated damages).
  3. Upon termination, all your data stored with WLStack will be deleted and unrecoverable — please back up in advance.

8. Liability for Breach

  1. Any breaching party bears liability as required by law.
  2. Given the nature of computers and the internet, the following are not WLStack breaches: brief interruptions for configuration, maintenance or upgrades; slower access due to internet congestion; and other circumstances beyond WLStack’s control or reasonable foresight.
  3. If a fault attributable to WLStack prevents normal use for 72 consecutive hours, you may terminate the service (except for causes beyond WLStack’s control).
  4. In no event is WLStack liable for indirect, consequential, punitive, incidental or special damages (including lost profits); WLStack’s total liability for breach shall not exceed the corresponding service fees.

9. Force Majeure

If force majeure or an unforeseen event makes performance impossible, unnecessary or meaningless, the affected party is not liable and shall take necessary measures to reduce losses and resume performance once the event ends. Force majeure means objective events that cannot be foreseen, overcome or avoided, including natural disasters (floods, earthquakes, epidemics) and social events (war, unrest, government acts, backbone-line outages, hacking, network congestion, telecom controls).

10. Governing Law and Disputes

This agreement is governed by the laws of the People’s Republic of China. Disputes shall first be resolved through negotiation; failing that, either party may bring suit before the competent People’s Court at WLStack’s location. Undisputed parts shall continue to be performed.

11. Notices

  1. You shall ensure your contact details are accurate, valid and kept up to date; you bear the consequences if inaccurate information prevents timely notices, support or legal service.
  2. WLStack may send business notices, service reminders and marketing information via website notices, email, SMS or in-site messages; such notices may materially affect your rights, so please monitor them. Notices are deemed delivered upon sending.

12. Miscellaneous

  1. The service and pricing descriptions on the website and the order pages/orders you confirm are integral parts of this agreement; in case of conflict, the most recently published rules prevail.
  2. WLStack may, with prior notice, transfer some or all of its rights and obligations under this agreement to its affiliates.
  3. If any clause is held invalid or unenforceable, the remaining clauses remain effective; the warranty, confidentiality, intellectual-property, governing-law and dispute-resolution clauses survive termination.

If you have any questions about this agreement, please contact us.