Support
From self-serve docs to community discussion and hands-on help — solve problems fast and get the most out of every service.
Pre-sales Support
From understanding requirements to enabling fast decisions — end-to-end pre-sales assessment and selection support.
Understand needs & tasks
A deep understanding of the customer's specific needs, task types and workload characteristics.
Assess scale & performance
Analyze concurrency, scale and performance requirements.
Consider budget constraints
Adjust the recommended plan to the customer's financial situation.
Compare deployment options
Offer flexible hardware, software and network deployment options.
Performance test report
Provide detailed performance test results to support decisions.
Short-term trial
Let customers experience the cluster service within a limited period.
Expert advisory
Arrange specialists to provide personalized consulting.
Enable fast decisions
Ensure all information is accurate, helping customers make the best choice quickly.
Delivery
Deployment models
Public-cloud access and hybrid deployment for different scenarios. Public cloud taps the compute pool via API for flexibility; hybrid combines on-prem devices with elastic cloud scaling, balancing security and flexibility.
Delivery standards
A 99.9% SLA commitment for stable, reliable service. Strict compliance with industry standards safeguards business continuity and data security.
Implementation process
End-to-end guidance from requirement sign-off to go-live for a fast, smooth transition. Our team assists with device configuration and network integration to shorten deployment.
After-sales Maintenance & Response
Proactive monitoring
24/7 device-status monitoring to detect and handle potential issues at the earliest.
Incident response
P0 incidents get a 15-minute response and 2-hour recovery; remote debugging or on-site support for software-compatibility issues.
Upgrade service
Regular new-device options with seamless migration to keep customer systems ahead.